Prosper
Having High Standards in Business Starts with People
They say how you do one thing is how you do all things. In business, character stands out, whether good or bad, and you will end up being known for it. Having high standards doesn’t mean treating people poorly when they don’t share your standards. In fact, exactly the opposite is true. When dealing with…
Read MoreSmall Business Organization: Where Should an Entrepreneur Start?
Small business owners and entrepreneurs face the challenge of wearing ALL the hats. With or without team members, we are responsible for making or doing the thing we sell, answering the phone, responding to emails and incoming inquiries, and handling sales and marketing and bookkeeping and taxes, to name a few. It’s no surprise overwhelm creeps…
Read MoreThe Customer Experience: What Good Customer Service Really Looks Like
What does Customer Service really mean? From a very young age I’ve had the privilege of learning about good customer service from the master of them all: my mentor, my dad. As a manager at Farrell’s Ice Cream Parlor, and then at Newport Bay restaurants in the Portland area, dad learned from Bob Farrell, author…
Read More5 Keys to Actually Making a Difference with Your Customer Service
We’ve likely all experienced good customer service and bad customer service. Chances are, they both stick out in your head for different reasons. And while our individual experiences differ, the statistics don’t lie: According to Retently, 82% of consumers are likely to leave your brand because of the service they get, not your pricing or…
Read More40 Self-Care Ideas To Keep You Balanced
Self-Care Keeps You Balanced I’ve had to learn this one the hard way. Multiple times. Since I hope I’m done learning it, I hope you’ll learn from my mistakes and prioritize your own self-care. As entrepreneurs, hopefully we feel we are made to do what we do. Even knowing you must wear all the hats…
Read MoreRefocus Your Steps to Success: 2nd Quarter Preparation
Wasn’t it just yesterday we were thinking about our New Year’s resolutions and wondering what the year might hold for us? And yet here we are, in the month of April! As we approach the end of the 1st quarter, it’s a strategic time to review what we’ve accomplished so far, and look ahead at…
Read MoreHow to Improve Work Culture by Putting Action Behind Strategy
Culture is the Latin word for cultus, which means care, or growth. If it sounds attractive that’s because it is. Caring for something generally means it will grow. Things are no different when it comes to work culture. An increasingly hot topic in today’s age, people seek out compelling descriptions of company cultures in the…
Read More4 Team Building Areas Solopreneurs Need to Understand
Building a team of professionals can be one of the greatest joys, points of relief, and opportunities to grow your business in different ways. Or it can be one of the greatest headaches an entrepreneur can face. Interviewing, hiring, managing, leading, and letting team members go requires a dedication to your mission and an understanding…
Read More6 Reasons Social Media Customer Care is for You
A lot goes through a customer’s mind before they make a purchasing decision, and a big part of this decision lies in the customer care that they receive from a company. In order to stay ahead of the game, you need to be providing the best customer care possible, and one of the best ways…
Read MoreLeadership 101: Key Steps to Becoming a Successful and Respected Business Leader
Aspiration to leadership is not an uncommon trait. We all grow up wanting to be captain of the team, head of our class or the center of our social circle. In business, leadership often becomes a measure of success in part because it’s typically the leaders who receive accolades and additional compensation. However, we all…
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