Every human possesses an internal desire to be known. When you walk into your local coffee shop only to hear the barista call your name and welcome you, how do you feel? When they remember your drink and ask if you’re having “the regular”, how do you feel? You feel like they know you – like you belong – and everyone wants to belong!
Any company that calls me by name when I arrive wins my respect because they have intentionally set out to recognize and remember their customer – and it makes me want to return time and again because I feel like I’m welcomed, like I’m part of their family.
Customer service is one of the most valuable retention and repeat business producers. How do you show it?
Take an Opportunity to Promote a Business Who Does This Well…
Have you experienced this level of attention at a local establishment? Let’s recognize the businesses who put out the extra effort. Feel free to share their name and a link to their website or online home in the comments below and let’s give them some love and gratitude!
Unless otherwise noted, every photo, caption, word, and all content on this site is property of Jamie Teasdale and Propel Businessworks, copyrighted, and may not be copied without prior approval.