What does Customer Service really mean? From a very young age I’ve had the privilege of learning about good customer service from the master of them all: my mentor, my dad. As a manager at Farrell’s Ice Cream Parlor, and then at Newport Bay restaurants in the Portland area, dad learned from Bob Farrell, author…Read More
It wasn’t until the second half of our last day at Disneyland that I realized I had to share about my observations of the “happiest place on earth”. My family could arguably be the #1 Disney-loving family of the Pacific Northwest and we would rival any other. Put us on Disney’s version of the that…Read More
Customer service is defined as: “the assistance and advice provided by a company to those people who buy or use its products or services” according to Oxford Dictionaries. If you have purchased a product, gone to a restaurant, or called a company for assistance about a product or service, you have experienced customer service. The…Read More
5 Great (and Inexpensive) Business Gifts for Long-Term Customer Relationships Are business gifts still ‘a thing’? They most certainly are, says Forbes contributor John Hall. In fact, the writer stresses the importance of letting long-term customers know you’re thinking about them by sending out gifts even when the time hasn’t come for the holidays.…Read More
An unlikely role model for start-ups is NASA. Since the mid 1960’s, their budget has been shrinking. In some respects, it’s beginning to behave like a start-up, causing the best and brightest minds in the country to apply their intellect to cost analysis in addition to engineering form and function. Space exploration is being accomplished…Read More
We all want to be given 5 stars by our customers. But, how do you practically do that? The obvious answer is that you’ve “Got to give the people what they want”, but that’s not always possible. Top regarded companies across any industry tend to have core competencies that unite them in being, well, awesome.…Read More
Building a website is not easy business. You can outsource it to a professional web designer or try to build it yourself. One can be expensive and the other headache inducing. Thankfully, there are platforms out there that make the process easy and cost-efficient.
The first step is to pick a website platform to build your website on. But, how do you choose? Which one is the right one for your business? With all of the options available to users, picking one platform can seem overwhelming.
First and foremost we have some questions to answer.Read More
Seeing how business and hospitality work together. Today’s blog comes to us from Linda Moxley, owner of Welcome Home Girlfriend. She is the epitome of a welcoming person, and has built her entire business on the idea of hospitality. We can’t think of anyone more qualified to write about this topic! Her personal story and…Read More