Customer Service
Promises Can Make Or Break A Business
Many a reputation have been destroyed by false hope and quick words. Since words carry so much weight, always remember… promises can make or break a business or a person. Isn’t it wise then, to only make promises you know you can keep? Whether it’s with yourself or someone else, and especially in business, take…
Read MoreDo Gratitude: Thank you goes a long ways!
Clients, team members, partners, friends, and family – no matter what relationships you hold or how you interact with others, a sincere thank you always goes a long ways! This week I’m talking about gratitude, including a personal story, and a few ways you can apply yourself toward this goal. This week I’ve received thank…
Read MoreEveryone Wants To Belong
Every human possesses an internal desire to be known. When you walk into your local coffee shop only to hear the barista call your name and welcome you, how do you feel? When they remember your drink and ask if you’re having “the regular”, how do you feel? You feel like they know you –…
Read MoreThe Great Text Dilemma
Whenever asked, one of the greatest business/entrepreneur tools I shout from the rooftops is the out-of-office responder for email. Not only does provide immediate info to those who email me, announcing my unavailability, for how long, and when I’ll return – it also saves my sanity by allowing my responsibilitarian brain to rest knowing my…
Read MoreThe Customer Experience: What Good Customer Service Really Looks Like
What does Customer Service really mean? From a very young age I’ve had the privilege of learning about good customer service from the master of them all: my mentor, my dad. As a manager at Farrell’s Ice Cream Parlor, and then at Newport Bay restaurants in the Portland area, dad learned from Bob Farrell, author…
Read More5 Keys to Actually Making a Difference with Your Customer Service
We’ve likely all experienced good customer service and bad customer service. Chances are, they both stick out in your head for different reasons. And while our individual experiences differ, the statistics don’t lie: According to Retently, 82% of consumers are likely to leave your brand because of the service they get, not your pricing or…
Read More6 Reasons Social Media Customer Care is for You
A lot goes through a customer’s mind before they make a purchasing decision, and a big part of this decision lies in the customer care that they receive from a company. In order to stay ahead of the game, you need to be providing the best customer care possible, and one of the best ways…
Read MoreHow I Took the Fun Out of Disneyland
It wasn’t until the second half of our last day at Disneyland that I realized I had to share about my observations of the “happiest place on earth”. My family could arguably be the #1 Disney-loving family of the Pacific Northwest and we would rival any other. Put us on Disney’s version of the that…
Read MoreThe Importance of Customer Service on Social Media
Customer service is defined as: “the assistance and advice provided by a company to those people who buy or use its products or services” according to Oxford Dictionaries. If you have purchased a product, gone to a restaurant, or called a company for assistance about a product or service, you have experienced customer service. The…
Read More7 Ideas for Creating Exceptional Customer Service
We all want to be given 5 stars by our customers. But, how do you practically do that? The obvious answer is that you’ve “Got to give the people what they want”, but that’s not always possible. Top regarded companies across any industry tend to have core competencies that unite them in being, well, awesome.…
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