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Customer Service

5 Keys to Actually Making a Difference with Your Customer Service

We’ve likely all experienced good customer service and bad customer service. Chances are, they both stick out in your head for different reasons. And while our individual experiences differ, the statistics don’t lie: According to Retently, 82% of consumers are likely to leave your brand because of the service they get, not your pricing or…

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6 Reasons Social Media Customer Care is for You

A lot goes through a customer’s mind before they make a purchasing decision, and a big part of this decision lies in the customer care that they receive from a company. In order to stay ahead of the game, you need to be providing the best customer care possible, and one of the best ways…

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How I Took the Fun Out of Disneyland

It wasn’t until the second half of our last day at Disneyland that I realized I had to share about my observations of the “happiest place on earth”. My family could arguably be the #1 Disney-loving family of the Pacific Northwest and we would rival any other. Put us on Disney’s version of the that…

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The Importance of Customer Service on Social Media

Customer service is defined as: “the assistance and advice provided by a company to those people who buy or use its products or services” according to Oxford Dictionaries. If you have purchased a product, gone to a restaurant, or called a company for assistance about a product or service, you have experienced customer service. The…

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7 Ideas for Creating Exceptional Customer Service

reach the sky

We all want to be given 5 stars by our customers. But, how do you practically do that? The obvious answer is that you’ve “Got to give the people what they want”, but that’s not always possible. Top regarded companies across any industry tend to have core competencies that unite them in being, well, awesome.…

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Come Back, Words!

Customer service tips for learning how to know what to say in every situation We’ve all had those moments – as the words are leaving your mouth, you know it’s the wrong thing to say but it’s too late to stop. Sometimes, we inadvertently offend someone and there’s not an easy way to recover the…

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Where do you show up?

searching with Google

First impressions are important, yes. But in business, image is everything and how you are perceived plays a vital role in your success. Although what you do to present yourself and your business is important, it is ultimately your customers and those your business comes in contact with who will do most of the work…

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Rolling Out the Red Carpet

red carpet

If customer service is what makes or breaks an experience for all of us and average customer service is forgettable at best, we’d venture to say the only way you stand out is either with bad service or outstanding service. We know we have a few tales of excellent customer service experiences we will never…

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